Privacy policy

At Book Change Flight ("we," "us," or "our"), operated by Abust Services Inc, we respect your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website or use our flight change services.

This policy applies to users within the United States.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically through your use of our Site.

A. Information You Provide to Us:

  • Personal Identifiers: Name, email address, phone number, mailing address.

  • Travel Information: Booking reference numbers, flight details, passport information, dates of birth, and frequent flyer numbers.

  • Payment Information: Credit card details, billing address, and transaction history (processed via secure third-party payment gateways).

  • Communications: Records of your emails, chat messages, or phone calls with our customer service team.

B. Information Collected Automatically:

  • Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.

  • Cookies & Tracking: We use cookies and similar technologies to remember your preferences and analyze site traffic.

2. How We Use Your Information

Abust Services Inc uses your information to:

  • Process flight change requests and bookings.

  • Confirm, modify, or cancel existing flight reservations.

  • Respond to customer service inquiries.

  • Process payments and prevent fraud.

  • Send transaction confirmations and service updates.

  • Improve our website functionality and user experience.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Airlines & Travel Partners: To execute your flight change request.

  • Service Providers: Payment processors (e.g., Stripe, PayPal), IT hosting, and customer support platforms.

  • Legal Authorities: If required by law, subpoena, or to protect the rights and safety of Abust Services Inc or its users.

  • Business Transfers: In the event of a merger, acquisition, or bankruptcy.

4. Your Privacy Rights (USA Specific)

Depending on the state you reside in (e.g., California, Virginia, Colorado, Connecticut, Utah), you may have the following rights:

  • Right to Know: Request details about the categories and specific pieces of personal information we have collected about you.

  • Right to Delete: Request deletion of your personal information (subject to legal exceptions).

  • Right to Opt-Out: Request to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. (Note: Book Change Flight does not sell your data).

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

California Residents (CCPA/CPRA):

If you are a California resident, you have the right to request that we disclose what personal information we collect, use, disclose, and sell. You may also use an authorized agent to submit requests on your behalf.

Do Not Track (DNT):

Our website does not respond to "Do Not Track" signals from browsers at this time.

5. Cookies and Tracking Technologies

We use cookies to:

  • Keep you logged in.

  • Remember your flight search history.

  • Analyze site traffic via Google Analytics.

You can set your browser to refuse all cookies or to alert you when cookies are being sent.

6. Data Security

Abust Services Inc implements reasonable physical, technical, and administrative safeguards to protect your personal information. However, no internet transmission is 100% secure.

7. Children's Privacy (COPPA)

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

8. Third-Party Links

Our website may contain links to airlines, hotels, or other third-party sites. We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top will reflect changes. Your continued use of Book Change Flight after changes constitute acceptance of the new policy.

10. Contact Information

For privacy-related inquiries, to exercise your USA privacy rights, or to request this policy in an alternative format, please contact us at:

Abust Services Inc
(Operating as Book Change Flight)